Rebuild & Refresh for Usability
6 Months
Product Designer
Front-End Dev (CSS)
Product Evaluation
Heuristic Evaluation
Product Strategy
UX/UI Lead
UX/UI Research
UX Design
Design System
UI Design
Usability Testing
Front-End Documentation
Front-End Dev (SCSS)
Goal
Rebuild the Admin Center of the product, which was on a 25-year-old platform and Frankenstein-ed together over many years, did not meet accessibility standards and was the source of a lot of customer support requests and training time due to the unintuitive and inefficient workflows and UI.
Update the Teacher Center to have the same look and feel as the new Admin center without the resources to make code changes other than CSS.
Constraints
Back to School 2026 ("BTS 26") launch date of July 1.
Set resources for development (4 full-stack developers for 3.5 months)
Must move all existing Admin Center functionality off the old platform and into new microservice
Summary
An outdated Admin Center that was un-intuitive, didn't meet accessibility standards and was hosted on a 25-year-old platform was re-designed and tested to produce a far more efficient and effective user experience.
The Teacher Center was also given a face-lift to match the new Design System with minimal development time (1 developer for 2 weeks) due to the prep work and SCSS files I created.
33% Increase
User task completion
47% Decrease
User time on task
68% Decrease
User clicks on task
100%
Responsive & WCAG 2.2AA compliant UI